Last updated: October 8, 2026
Smith Media Marketing LLC, doing business as Dialogix ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered voice agent services, website, and platform (collectively, the "Services").
Smith Media Marketing LLC is the legal entity responsible for the Dialogix platform and services. Learn more about Smith Media Marketing LLC at smithmediamarketing.net. By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Services.
We may collect personal information that you voluntarily provide to us, including:
As part of our voice AI services, we collect and process:
When you access our website or platform, we automatically collect:
We use the collected information for the following purposes:
Smith Media Marketing LLC, doing business as Dialogix, sends SMS communications to individuals who have provided appropriate consent to receive text messages.
Depending on the messaging program and the consent provided, these messages may include appointment confirmations, reminders, account notifications, service updates, and customer support communications.
Promotional and marketing text messages are sent only to individuals who have separately provided the required express written consent.
Message frequency varies based on the messaging program. You may receive up to 10 messages per week, depending on your account activity and preferences.
Message and data rates may apply.
You can opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact support@dialogixvoiceai.com.
Consent to receive marketing text messages is not a condition of purchase.
We do not sell your personal information. We may share information with:
Important: All third-party service providers are contractually obligated to maintain the confidentiality and security of your information.
We do not sell, rent, share, or transfer mobile phone numbers, SMS opt-in information, or text messaging consent to third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates.
We may use contracted service providers, including messaging delivery providers, solely to operate and support our messaging services. These providers are not authorized to use SMS consent information for their own marketing or promotional purposes.
Mobile phone numbers, SMS opt-in information, and text messaging consent will not be shared, sold, rented, or transferred to third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for their own marketing purposes.
We may use contracted messaging service providers solely to deliver messages on our behalf, subject to appropriate confidentiality and data protection requirements.
As part of our Services, we record and transcribe phone calls. By using Dialogix, you acknowledge and agree that:
We implement industry-standard security measures to protect your information:
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
We retain your information for as long as necessary to:
Call recordings and transcripts are typically retained for 12 months unless you request earlier deletion or legal requirements dictate otherwise.
Depending on your location, you may have the following rights:
To exercise these rights, please contact us using the information below.
We use cookies and similar technologies to:
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
We may update this Privacy Policy from time to time. We will notify you of any changes by:
Your continued use of the Services after changes constitutes acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We will respond to your inquiry within 30 days.